Grow Coaching and Development Limited (trading as The GROW Coach)

Effective from: 1 October 202

Introduction

These Terms and Conditions set out the basis upon which services are provided by Grow Coaching and Development Limited, trading as The GROW Coach. They are intended to protect both parties and provide clarity in all professional arrangements

These Terms apply to all services provided to individuals and organisations. These include coaching, consultancy, facilitation, training, workshops, speaking engagements, focus groups, and the design or development of training materials. This agreement forms a legally binding contract between the Provider and the Client.

1. Engagement and Acceptance

By engaging the Provider’s services through a written proposal, an email confirmation, or a verbal agreement, the Client confirms full acceptance of these Terms. The absence of a formal purchase order or signed contract does not affect their validity.

2. Scope of Services

The Provider offers a range of services including individual coaching, team coaching, consultancy, facilitation, training delivery, workshop leadership, speaking engagements, focus groups, and the design and development of tailored learning resources.

3. Fees and Payment

For training, workshops, focus groups, and similar services, invoices will be issued after the work has been delivered, unless otherwise agreed in writing.

For coaching services, the Provider reserves the right to issue invoices in advance of scheduled sessions. This supports mutual commitment to the coaching process.

All invoices must be paid within thirty calendar days of the date of issue. The Provider reserves the right to pause or withhold services in the event of non-payment.

Late payments will incur statutory interest and compensation in line with the United Kingdom’s Late Payment of Commercial Debts legislation, including interest at a rate of eight percent above the Bank of England base rate.

4. Cancellation and Rescheduling Policy

Coaching Sessions

If a coaching session is cancelled with less than forty-eight hours’ notice, the full fee will be charged. One complimentary reschedule may be offered if requested with more than forty-eight hours’ notice. Any further changes or requests within the forty-eight-hour window will be treated as cancellations and charged in full.

All cancellation or rescheduling requests must be submitted by email. The time and date the email is received will determine the notice period.

Training, Workshops, Facilitation and Events

If cancelled within four weeks of the scheduled date, twenty-five percent of the agreed fee will be payable.

If cancelled within three weeks, fifty percent of the agreed fee will be payable.

If cancelled within two weeks, seventy-five percent of the agreed fee will be payable.

If cancelled within one week, the full fee will be payable.

Requests to reschedule may be considered with reasonable notice. Approval is at the sole discretion of the Provider.

Exceptional Circumstances

In the event of serious illness, bereavement, or other unavoidable emergencies, the Provider may choose to waive or reduce cancellation fees. This decision remains at the Provider’s sole discretion.

5. Use of Associates

The Provider may engage qualified and experienced associates to deliver or support services where necessary. The Provider remains fully responsible for the quality and delivery of all services.

6. Intellectual Property

All materials, models, exercises, presentations, and written content provided by the Provider remain the intellectual property of the Provider.

The Client is granted a non-exclusive and non-transferable licence to use these materials internally for personal or organisational development only. This licence does not grant the right to modify, distribute, or commercialise the content in any form. Materials may not be shared externally without the Provider’s prior written permission.

7. Confidentiality

All coaching sessions are confidential. The Provider will not disclose session content unless legally required or where there is a clear risk of harm to the Client or others.

All personal data will be handled in accordance with the UK General Data Protection Regulation (UK GDPR).

8. Limitation of Liability

The Provider will deliver services with due care and professionalism. However, the Provider will not be held liable for any indirect, incidental, or consequential losses, including financial loss, lost opportunities, or reputational damage.

The Provider’s total liability will not exceed the total fees paid for the services that gave rise to the claim.

9. Force Majeure

The Provider is not liable for delays or failure to perform resulting from circumstances beyond their control. These may include illness, natural disasters, industrial action, pandemics, or similar disruptions.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Contact Details

Peter Sykes

Grow Coaching and Development Limited (trading as The GROW Coach)

Email: peter@thegrowcoach.co.uk

Phone: 07973186303